Own a portfolio of mid-market accounts end-to-end, from onboarding through renewal and expansion, staying close to customer goals.
Run a smart, efficient book of business using AI tools to draft communications, summarise account health, and spot patterns across your portfolio.
Drive adoption with intent by understanding how different teams use Dovetail and connecting that to customer goals.
Dovetail is the Customer Intelligence Platform that unifies fragmented feedback into an AI-powered intelligence layer. Founded in 2017, we are a team of 100+ across offices in Sydney and San Francisco, working with thousands of teams from Fortune 500 companies to innovative startups.
Design and prototype AI-powered customer experience touchpoints, including agentic workflows and intelligent chatbots.
Map and analyze the full customer journey across Actian’s digital ecosystem to identify gaps and improve self-service.
Develop CX design artifacts such as journey maps, service blueprints, and wireframes to drive cross-functional execution.
Actian provides data management and analytics solutions, including classic databases, agentic AI solutions, and modern SaaS products. The company fosters a culture of innovation and customer-centricity, with a focus on delivering cohesive digital experiences.
Act as tier 1 product support, resolving customer inquiries across chat, email, and video, and triaging technical issues to Engineering.
Run product demos, empower users to self-serve through documentation, and collect feedback to improve tools.
Help define support workflows, track key metrics, and build knowledge resources to scale the function.
Trunk Tools is an AI company revolutionizing the $13+ trillion construction industry by embedding intelligent automation into field operations. With 100+ employees and $70M in funding from top-tier investors, the company is entering a hypergrowth phase and scaling rapidly.
Design and execute a comprehensive internal communications strategy to support business goals and culture.
Act as a primary advisor to leadership, crafting messaging for All Hands, memos, and organizational changes.
Build infrastructure including tech stack, Slack protocols, and feedback loops with an AI-first mentality.
Midi Health is a virtual clinic focused exclusively on women's midlife health, offering insurance-covered care for perimenopause and menopause. We have reached unicorn status with our Series D, scale rapidly, and care for hundreds of thousands of patients across the U.S. in a mission-driven environment.
Own and evolve the operating model for Maven’s Client Support function.
Lead and develop a team of Client Support Associates.
Bring the operational perspective into Product and Engineering conversations.
Maven Clinic is the world's largest virtual clinic for women and families, aiming to make healthcare work for everyone. They provide clinical, emotional, and financial support through a digital platform, trusted by over 2,000 employers and health plans, and they have an award-winning culture.