Protect recurring revenue through timely account-level interventions and win-back strategies.
Recover customers in distress by building tailored plans that address reasons for leaving.
Build scalable outbound motions combining predictive risk signals, digital campaigns, and targeted human outreach.
Lighthouse is an AI platform that revolutionizes commercial strategy for the hospitality industry by transforming hotel data into real-time intelligence. With over 850 teammates across 35 countries, the company fosters a collaborative, fun, and deeply committed culture focused on innovation and customer success.
Lead and develop a team of Patient Success Advocates, providing coaching and performance management.
Monitor team metrics like volume, response times, and patient satisfaction to drive improvements.
Serve as escalation point for complex patient interactions and collaborate cross-functionally.
Cadence is a clinical AI company that automates the treatment of chronic disease. It partners with 20+ leading health systems, serves over 100,000 patients, and has been recognized by TIME and LinkedIn as a top startup.
Own the day-to-day operational success of enterprise client programs, building trusted relationships and coordinating across teams.
Lead worker onboarding lifecycle operations, worker classification compliance, and operational escalations from identification through resolution.
Produce recurring dashboards and operational reporting, improving systems and processes to scale the platform.
GreenLight.ai builds infrastructure for modern independent work, helping global enterprises compliantly engage, classify, onboard, and pay contingent workers in over 130 countries. We are a scale-up with a strong foundation, working with innovative organizations, and seeking builders who enjoy solving problems and taking ownership.
Define and execute the customer care and support strategy, operating model, and organizational structure across multiple products.
Lead a large support organization, balancing service quality, efficiency, scalability, and customer satisfaction.
Drive AI-driven transformation and cross-functional partnership to improve customer experiences.
The partner company is a rapidly growing consumer technology firm focused on delivering exceptional customer experiences. It values innovation, collaboration, and operational excellence, with a culture that emphasizes customer advocacy and AI-driven transformation.
Support customers through technical evaluations, demonstrations, and proof-of-concept activities to help them adopt the reliability platform.
Build trusted relationships with engineering teams by understanding their environments and providing implementation guidance.
Use AI tools to accelerate customer workflows and share insights with Product and Engineering teams to influence product improvements.
Our partner is a fast-growing software company that builds a developer-focused reliability platform to help engineering teams improve application reliability. It is an international, remote-first organization with a flexible and inclusive culture.
Design and own the full digital customer journey for the SMB segment, from onboarding through renewal, using automated touchpoints and health-based interventions.
Build and manage lifecycle campaigns that drive product adoption using behavioral and health score signals, and leverage AI tools to automate outreach.
Instrument metrics, track program performance, and work cross-functionally with Product, Marketing, and Implementation to align strategy.
Karbon is the global leader in AI-powered practice management software for accounting firms. The company is well-funded, ranked #1 on G2, and has a people-first culture recognized with Great Place To Work® certification and on Fortune's Best Small Workplaces™ List.
Coach clients on core customer support skills including issue resolution, troubleshooting, and technical support.
Guide clients on career development such as resume reviews, interview prep, and salary negotiation.
Leverage AI tools and automation to enhance client support practices.
Leland connects people with experts, programs, and communities to achieve career and educational goals. Founded in 2021, the company has raised $19M and helped tens of thousands of people.
Own every escalation, start to finish, leading P1/P2 incidents and driving cross-functional coordination.
Solve the hardest technical tickets involving SaaS integrations, REST APIs, SSO, and webhooks.
Hold the AI accountable by spot-checking resolutions and improving knowledge base macros.
Sprinto is an Autonomous Trust Platform that centralizes trust requirements across security frameworks, vendors, and customers. Trusted by over 3,000 organizations across 75 countries, Sprinto helps companies stay audit-ready and manage real-time risk.
Own growth strategy for SMB customer portfolio, identifying expansion opportunities and increasing product adoption.
Leverage data, AI tools, and proactive outreach to discover growth potential and engage customers.
Partner cross-functionally with Sales, Customer Success, and Revenue Operations to drive scalable customer success programs.
Nylas provides APIs for developers to integrate email, calendar, and contacts into applications. Supporting over 100,000 developers and 900+ companies globally, they foster a culture of innovation and collaboration across sectors.